HR case management software is a program designed to automate the processing of paperwork, applications, claims and other important documents between employees and the human resources (HR) department. In the past, employees would just have to wait to get in touch with HR before they could obtain any of those documents.
While email has streamlined this process somewhat, a person is still needed to read the email, send the documents, have the documents filled out, scanned, sent back in another email and then they are printed and processed. This may not be too bad for a small business of 10 people, but once you grow beyond that, the process can become very cumbersome and costly. Imagine having to send a companywide email containing a document and ensure that it got to 1,000 or more employees safely. Then, of course, employees must deal with the “reply all” conundrum.
HR case management software gives employees access to a dashboard where any documents, claims, etc. can all be created, edited, submitted and then organized and processed with a few clicks. No more sending sensitive information to the wrong person, waiting forever for simple tasks, taking time to task someone the case or having large HR departments move with bureaucratic speed. Simply put, HR case management software is a digital interface that makes life easy for businesses and their employees.
Why You Need It
As already mentioned above, HR case management software automates the process of sending documents where they need to be — no more time lost that could be used to provide services or products to clients. HR paperwork is important, but it shouldn’t consume the time employees can use to make profits.
In addition to increasing profits and productivity, HR case management software saves money and resources. This software streamlines workflows and minimizes mistakes and misrouting, which increases HR efficiency and reduces costs. HR departments can now use three employees to complete the job of ten.
Not to mention, HR case management software allows for employee confidence in HR processes. Too often, coworkers ask each other, “How long will it take HR?” “Does HR have all the documents they need?” and, “Are all the documents filled out correctly?”
HR case management software boosts employee confidence by adding transparency and self-service to the process. Employees are able to track their tickets through every stop of the process just as they would a pizza delivery. This capability eliminates the fear of the unknown. Additionally, the self-service characteristics of the program allow employees to get answers to easy questions without dealing with HR, or know right where to go in HR. This saves time for the employees and HR’s workload.
Last point, the software provides easy and universal access.In the 21st century, businesses have adapted to the remote and mobile capabilities they need. This type of software gives employees the ability to access information at any time and from anywhere, whether it’s their desktop or mobile device.
Any business that wants to be efficient, maximize its profits and increase employee productivity should consider implementing HR case management software into their everyday routine.